Exchanges and returns couldn’t be easier. You have 14 days from the date you received your purchases to exchange or return. Return shipping is complimentary, to request Royal Mail pre-paid postage visit our Contact Us section stating your name, address, email address and order ID. If you are based outside of the EU you will have to pay tax and duty charges. We would recommend you obtain proof of postage just in case your order is lost in transit. Failure to do so may result in us not being able to process your return or exchange.

Please make sure your items are returned new, unused with all MIIAAN tags attached. Shoes must be tried on indoors. Grooming products, pierced jewellery and swimwear cannot be returned for health and hygiene reasons. Returns that do not meet our policy will not be accepted and will be sent back to the customer.